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Communication

Hearing Loss Support and Communication Access

Learn the CNA's role in supporting residents with hearing loss and Deaf residents — understanding age-related and other hearing loss, communicating effectively (face the resident, clear not shouted speech), hearing-aid care and basic troubleshooting, recognizing how hearing loss masquerades as confusion/"non-compliance"/withdrawal, Deaf-culture awareness, supporting safety and connection, and recognizing ear problems and sudden hearing loss as concerns. CNAs do NOT diagnose, treat ears, remove earwax, give ear medications beyond facility policy/training, or perform ear procedures.

1h1 Online CE hourintermediateCAL ACE Faculty

Overview

Learn the CNA's role in supporting residents with hearing loss and Deaf residents — understanding age-related and other hearing loss, communicating effectively (face the resident, clear not shouted speech), hearing-aid care and basic troubleshooting, recognizing how hearing loss masquerades as confusion/"non-compliance"/withdrawal, Deaf-culture awareness, supporting safety and connection, and recognizing ear problems and sudden hearing loss as concerns. CNAs do NOT diagnose, treat ears, remove earwax, give ear medications beyond facility policy/training, or perform ear procedures.

Course curriculum

What you'll learn

A structured path from your first lesson through certificate-ready completion — designed for busy California CNAs.

1h
3 modules
12 lessons
1 Online CE hour

Skills & knowledge gained

  • Understand hearing loss and its effects.
  • Communicate effectively with hearing-impaired and Deaf residents.
  • Care for hearing aids.
  • Recognize hearing loss mistaken for confusion.
  • Support safety and connection.

Your learning path

  1. Understanding Hearing Impairment & Deaf Residents

    4 lessons · ~20 min

  2. Recognition, Prevention, and CNA Role

    4 lessons · ~20 min

  3. Action, Judgment, and Application

    4 lessons · ~20 min

  4. Certificate of completion

    Pass the final exam and active participation requirements to earn your CE certificate.

Module breakdown

Module 1

Understanding Hearing Impairment & Deaf Residents

  • Introduction
  • Terms & Definitions
  • Statistics
  • Fundamentals

Module 2

Recognition, Prevention, and CNA Role

  • Signs & Symptoms
  • Causes
  • CNA Role & Best Practices
  • Prevention & Risk Reduction

Module 3

Action, Judgment, and Application

  • Scenario & Reporting
  • CNA's Role in Care
  • Case Study
  • Conclusion

Course outline

Module 1: Understanding Hearing Impairment & Deaf Residents

  1. 1. Introduction5 min
  2. 2. Terms & Definitions5 min
  3. 3. Statistics5 min
  4. 4. Fundamentals5 min

Module 2: Recognition, Prevention, and CNA Role

  1. 1. Signs & Symptoms5 min
  2. 2. Causes5 min
  3. 3. CNA Role & Best Practices5 min
  4. 4. Prevention & Risk Reduction5 min

Module 3: Action, Judgment, and Application

  1. 1. Scenario & Reporting5 min
  2. 2. CNA's Role in Care5 min
  3. 3. Case Study5 min
  4. 4. Conclusion5 min

Provider & completion requirements

Provider: CAL ACE Nursing Academy

CAL ACE Nursing Academy · support@cna.school · (408) 256-0763

To earn your certificate

  • Sign in with your learner account
  • Complete interactive lesson content (50 minutes active participation for 1 Online CE hour)
  • Pass the final course exam
  • Submit the learner attestation before your certificate is issued

Support: support@cna.school

$3.75

Not enrolled

Eligible for 1-year or 2-year unlimited plans